Terms of use

Everything published here describes services in general terms. None of it is advice on your situation, and none of it should be relied on as such. Risk turns on the particular property, the particular household and the particular circumstances, which is exactly why we assess before we advise. Reading this website creates no client relationship. A client relationship begins only when we have completed our acceptance checks and both sides have signed an engagement letter.

We take care that what is published here is accurate and current, but we give no warranty that it is free of error or that it will remain unchanged. We may alter or withdraw any part of this website without notice.

We assess, specify and oversee in writing. We are not a guarding company, we are not a protection provider, and we hold no licence to perform physical protection in Tunisia or anywhere else. Where this website refers to protective oversight it means the specification of a protective arrangement, the setting of standards for it, and the auditing of a licensed provider against those standards on a client’s behalf. The provider is engaged by the client, not by us, and remains responsible for its own performance and licensing. The full statement of what we do not undertake is on the legal notices page and is incorporated into these terms.

The Elissa Standard is the assessment framework of Carthage Risk Consulting. Its structure of eight domains, its five-level scoring scale and the definitions of those levels, its evidence requirements, its scoring and weighting method, its report architecture and the form of the costed roadmap that follows an assessment are our own work and our property. So are the name “The Elissa Standard”, the name “Carthage Risk Consulting”, our shield device, our wordmark and every document template, checklist and instrument we use.

You may read this website, and print or save a page for your own reference or to discuss our services inside your organisation or with your advisers. Nothing else is permitted. In particular, and whether or not you have been our client, you may not reproduce, republish or distribute this material; you may not adapt it, translate it or incorporate it into any document, framework, standard, methodology, product or training material of your own; you may not use it to assess, score, benchmark, rate or certify any property, household or organisation; you may not present any assessment as having been made against the Elissa Standard unless we made it; and you may not use it to train or fine-tune any machine learning or artificial intelligence system, or permit an automated agent to collect it for that purpose.

A client who receives a report from us receives a licence to use that report for the purpose it was commissioned for, and to show it to their own advisers, insurers and staff as the engagement letter permits. The framework behind the report is not licensed with it. Nothing on this website transfers any right in it, and no right is granted by implication.

Please do not send confidential information through the enquiry form or to the general enquiry address. Ordinary email is not a secure medium and we cannot accept responsibility for material sent to us that way before a secure channel has been agreed. Tell us the nature of the matter in general terms and we will provide a secure channel if the enquiry is one we can take.

An enquiry places us under no obligation to accept the work. We decline matters that fall outside what we do, that we cannot resource properly, that present a conflict, or that involve a sanctioned party.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we accept no liability for any loss arising from the use of this website or from reliance on anything published on it. Liability arising from an engagement is governed by the engagement letter, not by this page.

Where this website links to another organisation’s site, the link is for convenience. We do not control that site, we do not endorse its contents, and we accept no responsibility for it.

These terms, and any dispute arising from the use of this website, are governed by the law of the Republic of Tunisia, and the courts of Tunis have exclusive jurisdiction. Where you deal with us as a consumer resident in the European Union, this does not deprive you of the protection of the mandatory law of your country of residence. An engagement letter may specify a different governing law and forum, and where it does, it prevails for that engagement.

If any provision of these terms is held unenforceable, the remainder continues in force. Our not enforcing a provision on one occasion is not a waiver of it.